Free Shipping Exclusions

We offer free shipping on all items within the continental United States. This means Alaska and Hawaii are not free. Please contact us for an additional quote. Rural areas, mountainous areas and areas that a semi can’t access easily, also may be excluded as well. If you live in an area that is excluded from residential delivery, we will ship the items to the nearest terminal in your area for pick up. This will be determined by the shipping company at time of delivery.

Freight

Large items are shipped Freight on a pallet.  Delivery will be to your home via curbside service but please note that lift gate service is an additional expense that is not included. If you would like a lift gate, please notify us at time of purchase.

Small items are shipped via FedEx ground.

Damage

All damaged items must be reported within 3 days of delivery date.  If item is broken, a claim will be filed with shipping company and settled upon claim resolution. Each occurrence is unique, so we will work with you to resolve the matter that is most convenient for you. Please keep packaging and take photos of the broken item as this is necessary for filing claims. If you suspect any damage, please mark “possible concealed damage” when receiving your item from the freight company. Even though there may be no visible damage outside the packaging, sometimes interior damage may occur. This is because each item is handled with a fork lift and if handled roughly, items can break.

Dissatisfaction

If for any reason you are unhappy with your piece, this must be reported within 3 days of delivery. Sometimes, but rarely, a 15% restocking fee will apply.

Residential Delivery Exclusion

Areas in New York, Maine, New Jersey, Delaware, Pennsylvania and other north easter states sometimes are excluded from residential delivery. Freight companies have difficulty driving large freight trucks to such areas. Items will be shipped to nearest facility where they can be picked up.

Returns

We do allow returns within 5 days of receiving your product. Buyer is responsible for return charges and once item is returned in same condition as it left our warehouse, a full refund will be given.